When I contacted Huddersfield Detectives I expected to be answered my an automated voice talking me through various 'options,' so I was pleasantly surprised when someone answered straight away! Even better, they provide a freephone number on the website so it didn't cost me a thing to make enquiries. These may only be minor considerations on the surface, but it's these small touches that customers like me really appreciate. Needless to say, the rest of their service was just as good!
Thank you. Message sent.